Many organizations use NPS to gauge how happy customers are with their product, but the community platforms and programs don't always factor into that survey, so how do we know whether people are happy with the community itself? David Spinks recommends running a Community Member Fit Score (CMFS) survey instead. Click through to learn more.
Ricardo Ferreira touches on one of my favorite tips for creating content in this excellent Twitter thread. TL;DR: the more you can create a content "package," or "triangle" as Ricardo calls it, with multiple forms of content (video, blogpost, livestream, GitHub repo, conference talk, etc.), the more likely you are to not only reach but have an impact on your community! And on that note, if you'd rather read a blogpost than a Twitter thread, head over here.
For those of you who are tired of hearing phrases like "north star" and feel like you already have a good handle on which metrics to track, I see you! But give this blogpost a try, and in particular, the section titled "The Four Methods of Finding a Dollar Value." I found this blogpost as a result of this tweet from Richard Millington earlier this week as I was looking for a more in-depth description of the image I've included here.
While this chart doesn't give us a "golden ticket" to the ROI of Developer Relations, it does help us think critically about which experiments we can (and should) run to determine what our value is. Take a look and see if it will help you determine which experiments to run in the quarters to come and better define what your value is, both for your community as well as the organization.