Don Goodman-Wilson gave a talk at the recent DevRelCon London which had more than a few of us squirming in our seats. He covered everything from #devrellife (and the impact that it has on us as well as those around us) to gray areas in ethics and closed by talking about keeping our motives straight when we're serving two masters -- our community and our company. If you only have time to watch one conference talk, watch this one.
Craving more information after watching Don's talk? As more talks from Fall 2018's conferences are released, I'll continue to post them to this Toby collection.
The next time someone questions the difficulty of a Community Manager role or asks just what skills are necessary, point them to this inforgraphic. This is an English translation of the original infographic, translated with permission from Alfredo Vela. It's a fascinating mix of skills and concepts, all of which are used by Community Managers and other DevRel Professionals on a daily basis.
Looking for more information about what makes a good Community Manager? Check out this post from Nurhidayah Ekbal about the importance of community management, as well as what makes a good community manager.
Thanks to my amazing Content & Sponsor Strategy Manager for creating this translation!
If you don’t know what you will do differently because of the data, it really doesn’t matter what data you collect.
Bold statements from Feverbee this week, but they're not wrong!
Collecting the data isn't enough. It's what you do with the data that matters.
Data analysis should be the most powerful tool in your community professional toolkit.
If you're having trouble convincing stakeholders of the value that you and your team provide, perhaps it's because you haven't taken the time to figure out what makes you unique. In this guest post for CMX Hub, I talk about the importance of creating mission and vision statements for your team. These two small statements become your measuring stick, ensuring that all of your goals, projects, and day-to-day activities create value for your company.
Talking through our mistakes is just as important to talk about as our strategy and "best practices." How else do we learn from each other?
Jono Bacon has two decades of experience to pull from and he's noticed patterns among community managers and companies. In this video he addresses 10 of those common mistakes and how to avoid them.
It's easy to lose ourselves in to-do lists, simply moving to the next thing rather than evaluating what the next thing should be. With Jeff Carpenter's Learn, Build, Share framework, we can more easily balance our time between learning new concepts, building helpful tools for our community, and sharing that knowledge via conferences or written content.
He's taken it one step further with this week's post, applying this concept to status updates. By organizing his team's status updates into these four questions, he's made their status updates more effective and productive, ensuring that his team is focused on the right tasks at the right moments.
Adrian Speyer, Head of Community at Vanilla, encourages us to build our communities around the most valuable people. While I imagine most of us agree with this statement in principle, how many of us actually understand what this means and more importantly, how to figure out who these MVPs are? He walks you through these questions and more in this recent post.