Welcome! 👋
Over the past 10 months as I've been curating articles for DevRel Weekly, I've noticed an increase in folks asking what Developer Relations is, and a subsequent increase in frustration from folks who upset that we're "still asking the same questions." If I'm being honest, I've gotten a little frustrated that we're back to the fundamentals sometimes too, but as I've thought more about this, I've realized it also means that DevRel is becoming more mainstream. After all, if more folks are becoming DevRel-curious and more professionals are stepping up to define what DevRel is (and isn't), that means we're gaining momentum in promoting Developer Relations as a concept to the broader technology industry.
But we do need to be careful to not just accept the avalanche of "Here's what DevRel is!" posts. Read them carefully... analyze what they're saying... dig into the actual meat of it and make sure it lines up with the other standards that we hold as true, because, let's face it, not all of them do!
I learned this lesson in a round-about way this week: I turned on an RSS feed and got inundated by tweets and posts about community management, most of which were actually posts about social media management, not relevant to managing or building a technical community at all! I let it run for about 8 hours, not realizing just how prolific of a search it was until my saved posts for this week's newsletter was up to 600+ items. 😰 Needless to say, I turned the feed off again, but not before it had done some serious damage!
I painstakingly went through all of the items with the help of my amazing assistant and realized that out of all of those posts, only 3 were relevant enough to even consider including in this week's newsletter. But it was this process that brought me back to the realization that we're bombarded with information about what is (and isn't) Developer Relations... from upper management to folks who have been doing DevRel professionally for less than 6 months to those who may think they're doing DevRel but are actually doing the very important roles of Marketing or Product or Sales Engineering. It's no longer an issue of no one posting about DevRel -- now it's an issue of sifting through it, figuring out what information to pay attention to, and throwing out that which is irrelevant to our current struggles.
This is why I love my job! It allows me to interface with folks around the world who are asking these very questions -- what is DevRel and what does it mean for our company? -- and work with them to figure out what DevRel looks like for their specific technical audience.
And hopefully, this newsletter is helping you sift through that content as well. While I try to highlight a good amount of perspectives from around the industry, I make sure that whatever I include holds true to the cornerstone of DevRel: helping our community members be as successful as possible at their job.
As always, if there are articles that you disagree with or have questions about, hit reply and let me know! I love nothing more than to get a conversation going about DevRel-related topics and how we can work together to push the industry forward.
Best,
-Mary (mary_grace)
Tidbits 🕔
DevRel Advice Column
Here's this week's roundup of "DevRel Advice" Questions. Also: I'm now taking suggestions for "Dear Abby"-esque names for this column 😉
Which companies have decent public API roadmaps? I know @Twitter and @slack do, but who else stands out?
A few of high profile speakers in conferences and big companies have the designation "Developer Advocate".
- What exactly does a Developer Advocate do?
- Do they have a specific job description or is it an umbrella term for a wide range of roles?
- Is someone in the Dev community a Developer Advocate or know someone who is one?
Dinesh Pandiyan, dev.to
Hey #devrel people - who are your fave swag vendors? Slide into my DMs!
It's time to Innovate
We cannot have a successful tech community without innovation. This does not mean more tools solving the same problems, but better tools, new methods, innovation of thought.
The Difficult Side of Community Management
It’s so uncomfortable when you have to moderate an inflammatory post that betrays the commenter’s toxic politics/opinions, but when you look at their history they’re largely very helpful and proactive in the community. If eventually push comes to ban it’s not a fun calculation.
Why we do what we do.
One of the true core things in developer relations and specifically in developer experience is information architecture. In code, docs, repos and content in general. Why? To easily navigate people to what they look for.
Are Developers Allergic to Marketing?
What do #devrel people think of the "developers are allergic to marketing" trope?
Here's my take: it's an understandable but unhelpful response to a nuanced issue. Developers are intolerant of shit marketing but they're not a separate class of beings.
This question sparked a fascinating conversation -- be sure to click through on all of the various responses to read through the entire discussion!
For a Rainy Day...
Pro tip if you're in developer relations or product management:
🙌 Save all the "Thank you"s you get in a folder and go through it whenever you're feeling down to remember why you do what you do.
🙏Thanks to all the customers that make working at @awscloud a pleasure :) 🙏
DevRel Thoughts in an Unexpected Place
Some good thoughts on #devrel...
"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." -Douglas Adams
Names Matter
This week over at Feverbee, Richard Millington points out that sometimes it's easier to get support for a community program if you call it something else. The important thing isn't the name -- it's the ability to meet your community members' needs.
Call it scaled customer support (or self-serve support).
Call it a customer experience.
Call it product feedback.
Call it member-driven innovation.
Call it user-generated content.
Call it a chill out zone if you like.If the idea of ‘community’ isn’t resonating strongly, use one that does.
Tangibles 🤓
The Deal with Developer Advocacy
Advocacy walks a fine line between making sure your community's needs are being heard and being overly aggressive with feedback. Marcy Sutton explores this balance in a thought-provoking article.
Why building communities is hard, and what you can do about it
This extensive article from Filip Babic covers everything from how to recognize who the enemy of your community is, the importance of building a circle of trust, and three of the most important tenants of community: equality, support, and selflessness. Set some time aside this week to give it a read!
Key Factors for Building Community
Brian Palaia may not have experience building technical communities, but his recent article, Key Factors for Building Community is spot on. From being purpose-driven (Simon Sinek's Start with Why may ring a bell if you've worked with me before) to both involving and empowering your community members, this concise article is well worth your time.
What Kind of Community Manager Are You?
If you were online 5 years ago, you're familiar with the "what kind of x
are you?" quizzes that were all the rage for a while. While fun at first, I lost interest in them quickly, so I have to admit that I was hesitant when I first started reading this article from Higher Logic. But as I read through it, I realized that these caricatures were not only accurate but helpful! We may not all be the "Mechanical Mastermind" or "Event Expert" right now, but we can learn to adapt some of these habits into our daily routines.
So you've got a product writer on your team. Now what?
I've gotten several questions lately about a documentation-specific role on a DevRel team. Many companies have mixed feelings about taking documentation away from engineering or product, or siloing it into DevRel, which is understandable! There's also a concern that a dedicated writer would wind up being responsible for all of the tech-related blogposts instead of playing to their UX strengths. This article from Jane Ruffino, Content Designer & UX writer for Daresay, walks through the pros and cons, challenges and opportunities, of adding a dedicated writer to the team.
Events 📆
Fall 2018 Conference Recaps
As promised, I've continued to collect recaps, postmortems, and any videos released thus far from the barrage of Fall 2018 DevRel and Community-related conferences. This week, additions include James Governor's write-up from his closing keynote at DevRelCon London and a recap about Write the Docs Australia among others. Check out the full collection here.
Developer Relations Events
As 2018 draws to a close, 2019 events are starting to spring up. As always, some of the best event recommendations come from this community, so be sure to hit reply if you know of a relevant event that I'm missing!
Jobs 👩💻
Sr. Developer Advocate
The mission of the Bose Developer Relations group is to enable a growing community of innovators, developers, and content creators to deliver amazing experiences to our customers. We do this by engaging our community around the world, at key events, in key regions, and online through our portal, workshops and other channels. Representing the needs of our community and partners back to platform teams at Bose, we will make 3rd party integration easier and scalable. Working with outstanding members of our community and with supporting groups at Bose, we will find the best ways to embrace these innovations, showcasing them to our customers and inspiring continued integration and increased value of our platforms.
Jobs 👩💻
Developer Relations Jobs
The holiday season hasn't done anything to slow the flood of new job listings. This week, you'll find a handful of senior positions, including this remote-friendly position from Bose as well as new internships and entry-level positions.
Developer Avocados 🥑
Is there such a thing as too much avocado?
Since we're talking about excesses in this week's newsletter, I was curious to learn if you can eat too much avocado. Turns out, it's hard to do so unless you're actively trying to lose weight or are following a low-FODMAP diet. That's good news for us who count on avocados to help with memory function and potassium!